Zendesk: No. 1 IT Service Management Software
66% of users choose it as an alternative to Freshservice
You shouldn’t expect to find a universal Customer Service Software product. A popular service such as Freshservice may have impressive components but nonetheless not meet your commercial standards. To locate best Freshservice alternatives, have a look at the features of different tools created by competitors that we listed below. Finally, you can also compare them with each other to be certain you select the best deal.
Our team of experts have evaluated Freshservice with a total rating of 9.4/10 after a period of detailed tests. Actual users of Freshservice have an average satisfaction rating with the product at 97% which reveals their attitude towards this solution. If you devote some of your time to comparing other Freshservice alternatives you will most likely find other products with similar or even better ratings.
A full-featured service desk platform that allows IT teams to deliver rapid end-to-end service delivery. The software lets you automate tasks, build knowledge bases, and collaborate in real-time, so you can deliver the best customer service possible. You can also link tickets to your team's task queue on Jira for faster issue resolution.
ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.
A leading live chat software founded on the principles of simplicity. Powerful on top of being intuitive, it centralizes communications by keeping messages in a single inbox, to ensure that customer service agents can give attention to high priority requests. This also lets them pick up where their colleagues left off to narrow down tickets.
Freshservice is a solid product that our experts evaluated with a 9.4 score and with a 97% user satisfaction rate. It's price starts at free. However, you may want to consider other IT Service Management Software products that got even better scores and satisfaction ratings. Here's how Freshservice fares in comparison to these:
It may in some cases be a real challenge to locate a solid IT Service Management Software app that will not only fit your requirements but will also include your budget limits. While you analyze various alternatives to Freshservice you may want to pay attention not just to features but also to a variety of factors such as pricing, quality of customer support, supported mobile devices and offered integrations. With enough research you should be able to get a service that will have all the elements you need at a reasonable pricing.
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