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Help Scout Alternatives

What are alternatives to Help Scout?

You won’t find one-size-fits-all Help Desk Software service. A decent tool like Help Scout can provide great functionalities but it may not fit your specific business expectations. In order to you get the best fit, examine the other Help Scout alternatives listed below and compare their features. It is also possible compare them against each other to get the best value for money.

Our panel of B2B experts have evaluated Help Scout with a total score of 8.9/10 after a series of thorough tests. Actual users of Help Scout have an average satisfaction rating with the product at 98% which reflects their experience with this application. If you spend some time comparing other Help Scout alternatives you will most likely find other programs with similar or possibly higher ratings.

TOP Help Scout Alternatives

Zendesk

1. Zendesk

Our score: 9.7 User satisfaction: 98%

Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.

LiveAgent

2. LiveAgent

Our score: 9.4 User satisfaction: 99%

A leading live chat software founded on the principles of simplicity. Powerful on top of being intuitive, it centralizes communications by keeping messages in a single inbox, to ensure that customer service agents can give attention to high priority requests. This also lets them pick up where their colleagues left off to narrow down tickets.

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Zendesk

3. Zendesk

Our score: 9.7 User satisfaction: 98%

Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.

Top Alternatives To Help Scout By Total Score

Help Scout is a solid product that our experts evaluated with a 8.9 score and with a 98% user satisfaction rate. It's price starts at $15. However, you may want to consider other top 15 Help Desk Software products that got even better scores and satisfaction ratings. Here's how Help Scout fares in comparison to these:

Top Competitors To Help Scout By Price

It may sometimes be a real challenge to find a solid Help Desk Software solution that will not only match your expectations but will also cover your budget limits. While you analyze various alternatives to Help Scout you ought to pay attention not only to features but also to a variety of factors like cost, level of customer support, supported mobile devices and available integrations. With enough time spent researching you should be able to get a service that will include all the variables you need at an inexpensive price.

Louie Andre

By Louie Andre

B2B & SaaS market analyst and senior writer for FinancesOnline. He is most interested in project management solutions, believing all businesses are a work in progress. From pitch deck to exit strategy, he is no stranger to project business hiccups and essentials. He has been involved in a few internet startups including a digital route planner for a triple A affiliate. His advice to vendors and users alike? "Think of benefits, not features."

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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.

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