NICE inContact CXone Alternatives

Zendesk: No. 1 Call Center Software

70% of users choose it as an alternative to NICE inContact CXone

What are alternatives to NICE inContact CXone?

If you’re not yet certain that you want to buy inContact then one of the most effective ways to evaluate it is to try the vendor’s free trial or demo plan. You will have a direct contact with the capabilities and work processes of the product and see if they meet your standards. It’s also a good idea to explore free trials of other Communications Software services considering that the majority of competitors give their users access to that type of test ride now. The more free trials you sign up for the higher are you changes of selecting one of inContact alternatives that’s a solid provider of services for your enterprise. Give the free trials a week of two before you decide which product provides you with the best value for your cash.

Our team of experts have evaluated inContact with a total rating of 8.2/10 after a period of detailed tests. Actual users of inContact have an average satisfaction rating with the product at 91% which reveals their opinion about this solution. If you devote some of your time to examining other inContact alternatives you will definitely find other services with similar or even higher ratings.

TOP NICE inContact CXone Alternatives


1. Zendesk

Our score: 9.3 User satisfaction: 99%

Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.

AVOXI Genius

2. AVOXI Genius

Our score: 9.0 User satisfaction: 97%

An efficient, affordable, and user-friendly web-based contact center platform that allows businesses to better manage their communications using innovative tools like IVR and ACD. This lightweight platform is designed for the use of SMEs and large enterprises. It has a robust quality management module with a call scoring feature.

AVOXI Genius

3. CallTrackingMetrics

Our score: 8.3 User satisfaction: N/A

A robust call tracking and call center software that automatically tracks, analyzes, and reports calls and tracking sources to improve ROI and marketing campaign.

Top Alternatives To NICE inContact CXone By Total Score

NICE inContact CXone is a solid product that our experts evaluated with a 8.8 score and with a 91% user satisfaction rate. It's price starts at By quote. However, you may want to consider other Call Center Software products that got even better scores and satisfaction ratings. Here's how NICE inContact CXone fares in comparison to these:

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Top Competitors To NICE inContact CXone By Price

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Best Competitors To NICE inContact CXone By Total Satisfaction

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It can sometimes be a genuine challenge to find a trustworthy Call Center Software solution that will not only meet your requirements but will also include your budget limits. While you examine various alternatives to NICE inContact CXone you ought to pay attention not simply to features but also to a wide range of factors like price, level of customer support, supported mobile devices and provided integrations. With decent time spent researching you should be able to find a software that will contain all the things you need at an affordable price.

Reviewed By Jenny Chang
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