OTRS Alternatives
What are alternatives to OTRS?
If you believe OTRS might not offer you the tools or sufficient quality of customer support you need, you may want to check out other OTRS alternatives offered by different companies that deal with IT Service Management Software. Though they will most probably share the most typical tools, some of them will provide unique solutions and benefits that will be crucial to your business. Examine other offers listed below and study each product’s pros and cons before you decide which one works best for you.
Our panel of B2B experts have evaluated OTRS with a total rating of 8.4/10 after a run of scrutinizing tests. Actual customers of OTRS have an average satisfaction rating with the product at 99% which reflects their opinion about this solution. If you devote some of your time to examining other OTRS alternatives you will definitely find other services with similar or even higher ratings.
TOP OTRS Alternatives
1. Freshservice
Our score: 9.4 User satisfaction: 97%Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.
2. Zendesk
Our score: 9.6 User satisfaction: 98%Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
3. XEOX
Our score: 8.0 User satisfaction: 98%XEOX is an RMM software that brings efficiency, cost, and security optimizations to organizations and their IT teams through automated and centralized network, software, and endpoint monitoring and management.
Top Alternatives To OTRS By Total Score
OTRS is a solid product that our experts evaluated with a 8.4 score and with a 99% user satisfaction rate. It's price starts at By quote . However, you may want to consider other online IT Service Software products that got even better scores and satisfaction ratings. Here's how OTRS fares in comparison to these:
Top Competitors To OTRS By Price
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It might at times be a genuine challenge to get a solid IT Service Software app that will not only match your requirements but will also include your budget limits. If you analyze various alternatives to OTRS you should pay attention not simply to features but also to a broad spectrum of aspects such as available plans, quality of customer support, supported mobile devices and offered integrations. With enough knowledge you should be able to locate a service that will have all the elements you want at a reasonable cost.
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