OTRS Alternatives

Freshservice: No. 1 IT Service Management Software

54% of users choose it as an alternative to OTRS

What are alternatives to OTRS?

If you believe OTRS might not offer you the tools or sufficient quality of customer support you need, you may want to check out other OTRS alternatives offered by different companies that deal with IT Service Management Software. Though they will most probably share the most typical tools, some of them will provide unique solutions and benefits that will be crucial to your business. Examine other offers listed below and study each product’s pros and cons before you decide which one works best for you.

Our panel of B2B experts have evaluated OTRS with a total rating of 8.4/10 after a run of scrutinizing tests. Actual customers of OTRS have an average satisfaction rating with the product at 99% which reflects their opinion about this solution. If you devote some of your time to examining other OTRS alternatives you will definitely find other services with similar or even higher ratings.

TOP OTRS Alternatives


1. Zendesk

Our score: 9.6 User satisfaction: 98%

One of the leading IT service management platforms trusted by over 40,000 organizations worldwide.


2. C2 ATOM

Our score: 8.0 User satisfaction: 94%

C2 ATOM is an IT service management software created to provide businesses with an integrated solution to help teams manage and deliver exceptional IT support.

Zendesk Chat

3. Zendesk Chat

Our score: 8.5 User satisfaction: 100%

Zopim’s web chat software offers users with a huge advantage over their competition through its live chat support service.

Top Alternatives To OTRS By Total Score

OTRS is a solid product that our experts evaluated with a 8.4 score and with a 99% user satisfaction rate. It's price starts at By quote . However, you may want to consider other IT Service Management Software products that got even better scores and satisfaction ratings. Here's how OTRS fares in comparison to these:

Top Competitors To OTRS By Price

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Best Competitors To OTRS By Total Satisfaction

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It might sometimes be a true challenge to locate a solid IT Service Management Software app that will not only match your requirements but will also cover your budget limits. When you examine a variety of alternatives to OTRS you should pay attention not simply to functionalities but also to a broad spectrum of factors including cost, quality of customer support, supported mobile devices and provided integrations. With sufficient time spent researching you should be able to locate a software that will include all the elements you need at an affordable pricing.

Reviewed By Nestor Gilbert
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