Salesforce Knowledge Alternatives

Zendesk: No. 1 Knowledge Management Software

58% of users choose it as an alternative to Salesforce Knowledge

What are alternatives to Salesforce Knowledge?

If you believe Salesforce Knowledge may not supply you with the components or sufficient level of customer support you require, you may want to examine other Salesforce Knowledge alternatives offered by different vendors that deal with Knowledge Management Software. Although they will most probably share the most common features, some of them will provide unique solutions and benefits that may be very important to your business. Learn more about other alternatives outlined below and check each product’s features before you decide which one works best for you.

Our team of experts have evaluated Salesforce Knowledge with a total score of 8.8/10 after a run of scrutinizing tests. Actual customers of Salesforce Knowledge have an average satisfaction rating with the product at 100% which reveals their opinion about this solution. If you spend some time comparing other Salesforce Knowledge alternatives you will most likely find other products with similar or possibly higher ratings.

TOP Salesforce Knowledge Alternatives


1. Zendesk

Our score: 9.6 User satisfaction: 98%

Zendesk is one of the leading knowledge management platforms trusted by over 40,000 organizations worldwide.


2. Document360

Our score: 9.0 User satisfaction: 97%

A powerful and scalable knowledge base solution for internal users and customers to enable self-service.

ProProfs Knowledge Base

3. ProProfs Knowledge Base

Our score: 8.5 User satisfaction: 100%

ProProfs Knowledge Base is a robust, comprehensive online knowledge management solution to manage and distribute employee and organizational knowledge.

Top Alternatives To Salesforce Knowledge By Total Score

Salesforce Knowledge is a solid product that our experts evaluated with a 8.8 score and with a 100% user satisfaction rate. It's price starts at $75. However, you may want to consider other Knowledge Management Software products that got even better scores and satisfaction ratings. Here's how Salesforce Knowledge fares in comparison to these:

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Top Competitors To Salesforce Knowledge By Price

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Best Competitors To Salesforce Knowledge By Total Satisfaction

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It may at times be a real challenge to get a solid Knowledge Management Software app that will not only match your requirements but will also be in accord with your budget limits. While you examine a variety of alternatives to Salesforce Knowledge you should pay attention not simply to offered tools but also to a wide range of aspects such as pricing, quality of customer support, supported mobile devices and offered integrations. With sufficient time spent researching you should be able to locate a service that is going to include all the things you require at a reasonable cost.

Reviewed By Jenny Chang
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