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Salesforce Service Cloud Alternatives

What are alternatives to Salesforce Service Cloud?

If you believe Salesforce Service Cloud might not supply you with the components or adequate level of customer support you need, you may want to check out other Salesforce Service Cloud alternatives offered by different vendors that deal with Customer Support Software. Even though they will most likely share the most typical functions, some of them will have unique services and systems that can be very important to your industry. Spend some time looking at other alternatives outlined below and study each product’s pros and cons before you make up your mind.

Our panel of B2B experts have evaluated Salesforce Service Cloud with a total score of 9.3/10 after a run of thorough tests. Actual users of Salesforce Service Cloud have an average satisfaction rating with the product at 97% which reflects their experience with this solution. If you devote some of your time to examining other Salesforce Service Cloud alternatives you will most likely find other products with similar or possibly better ratings.

TOP Salesforce Service Cloud Alternatives

Zendesk

1. Zendesk

Our score: 9.6 User satisfaction: 98%

Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.

Freshdesk

2. Freshdesk

Our score: 9.8 User satisfaction: 100%

An efficient and reliable help desk solution and winner of our Expert's Choice Award. The software offers multi-channel support, automation tools, gamification, and self-service portals to help businesses deliver high-quality customer support. The software helps improve organization and ease collaboration within support teams.

Kommunicate

3. Kommunicate

Our score: 8.7 User satisfaction: 96%

Kommunicate is a messaging first (Human + bot hybrid) customer support software with powerful automation, made for millennials.

Top Alternatives To Salesforce Service Cloud By Total Score

Salesforce Service Cloud is a solid product that our experts evaluated with a 9.6 score and with a 97% user satisfaction rate. It's price starts at $25. However, you may want to consider other top Customer Support Software products that got even better scores and satisfaction ratings. Here's how Salesforce Service Cloud fares in comparison to these:

Top Competitors To Salesforce Service Cloud By Price

It may sometimes be a genuine challenge to find a reliable Customer Support Software service that will not only meet your needs but will also cover your budget limits. When you study a variety of alternatives to Salesforce Service Cloud you should pay attention not simply to offered tools but also to a wide range of aspects including price, level of customer support, supported mobile devices and offered integrations. With enough knowledge you should be able to locate a solution that will include all the things you require at a reasonable pricing.

Nestor Gilbert

By Nestor Gilbert

Nestor Gilbert is a senior B2B and SaaS analyst and a core contributor at FinancesOnline for over 5 years. With his experience in software development and extensive knowledge of SaaS management, he writes mostly about emerging B2B technologies and their impact on the current business landscape. However, he also provides in-depth reviews on a wide range of software solutions to help businesses find suitable options for them. Through his work, he aims to help companies develop a more tech-forward approach to their operations and overcome their SaaS-related challenges.

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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.

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