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Salesforce Service Cloud Alternatives

Freshdesk: No. 1 Customer Support Software

63% of users choose it as an alternative to Salesforce Service Cloud

What are alternatives to Salesforce Service Cloud?

If you believe Salesforce Service Cloud might not supply you with the components or adequate level of customer support you need, you may want to check out other Salesforce Service Cloud alternatives offered by different vendors that deal with Customer Support Software. Even though they will most likely share the most typical functions, some of them will have unique services and systems that can be very important to your industry. Spend some time looking at other alternatives outlined below and study each product’s pros and cons before you make up your mind.

Our panel of B2B experts have evaluated Salesforce Service Cloud with a total score of 9.3/10 after a run of thorough tests. Actual users of Salesforce Service Cloud have an average satisfaction rating with the product at 97% which reflects their experience with this solution. If you devote some of your time to examining other Salesforce Service Cloud alternatives you will most likely find other products with similar or possibly better ratings.

TOP Salesforce Service Cloud Alternatives

Freshdesk

1. Freshdesk

Our score: 9.8 User satisfaction: 100%

Freshdesk is the winner of our Expert's Choice Award and an efficient and reliable help desk solution. It includes a great free trial plan.

Zoho Assist

2. Zoho Assist

Our score: 8.5 User satisfaction: 98%

Zoho Assist is an advanced, easy, and free remote training and troubleshooting platform with dual screens and two-way file sharing that doesn’t need installation.

Genesys PureCloud

3. Genesys PureCloud

Our score: 9.0 User satisfaction: 98%

Genesys PureCloud is a comprehensive contact center platform built to reinforce customer support efforts and optimize your workforce.

Top Alternatives To Salesforce Service Cloud By Total Score

Salesforce Service Cloud is a solid product that our experts evaluated with a 9.6 score and with a 97% user satisfaction rate. It's price starts at $25. However, you may want to consider other Customer Support Software products that got even better scores and satisfaction ratings. Here's how Salesforce Service Cloud fares in comparison to these:

Product name:
Our Score:
7.2

Top Competitors To Salesforce Service Cloud By Price

Product name:
Price:
by quote
by quote
$16.94

Best Competitors To Salesforce Service Cloud By Total Satisfaction

Product name:
Satisfaction:
100%

It may sometimes be a real challenge to locate a reliable Customer Support Software service that will not only match your expectations but will also include your budget limits. If you examine different alternatives to Salesforce Service Cloud you ought to pay attention not only to functionalities but also to a broad spectrum of factors like price, level of client support, supported mobile devices and available integrations. With decent knowledge you should be able to get a software that is going to include all the things you require at a reasonable cost.

Reviewed By Nestor Gilbert
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