Zendesk sits at the top of the help desk software industry, providing clients with topnotch customer help services, ticketing and self service support features, as well as integrations with other business management platforms including content management systems, customer relationship platforms, and other web-based business tools. Included in the list of Zendesk’s clients are huge corporations and tech companies like Shopify, WePay, Four Square, Vodafone, and Lonely Planet.
Agile, intuitive, and smart, Zendesk is a good help desk solution, but there are at least several alternatives out there that are equally good or even better. Before you make up your mind it’s a good idea to check all your options and select a help desk tool that is really the best one in the market and will meet all requirements of your business. You may also want to read our comparison of top 3 help desk software services of 2020.
#1 Freshdesk
Definitely the best help desk solution available. After a thorough evaluation of all major help desk services, our B2B experts recognize Freshdesk’s functionalities which landed it on top of our list of best help desk software services. Freshdesk also offers a very useful freemium plan for up to 3 users and a great free trial that allows you to try out all major functionalities of the tool at no cost. You can easily get Freshdesk free trial here.
Freshdesk
Try out Freshdesk with their free trial
Offering true, multi-channel helpdesk support, Freshdesk combines every customer conversation into a user-friendly, centralized interface, enabling your customer support agents to address and resolve trouble tickets as quickly and efficiently as possible.
#2 Uservoice
Uservoice boasts of user communities that help users find solutions for their customer and business issues. Noted for its very helpful communities, Uservoice has become a top pick for many businesses ranging from small to medium enterprises to large companies.
#3 FreshService
Flaunting a robust ticketing and asset management features, FreshService is another multi-purpose system that can take on any business management aspects. Developed by the same people who created FreshDesk, FreshService provides a refreshing help desk experience for their clients. It is powerful and easy to use. FreshService is currently used by more than 5 million users from all over the world.
#4 TeamWox
TeamWox is a multi-purpose groupware that not only provides customer help services, but also human resources management, CRM, task management, and document workflow among others. If employed right, TeamWox has all the elements to increase productivity significantly and allow enterprises to save costs by large margins.
#5 UserEcho
Another popular helpdesk software that heavily utilizes community forums is UserEcho. The system provides you an avenue where you can create an online community which would then help your customers with their issues and concerns. Aside from its forum option, UserEcho also offers other support channels, including a help desk, knowledge base, and online chat.
#6 osTicket
One of the most popular customer ticketing support system today, osTicket parades a seamless integration of customer queries via multiple channels (email, chat, and web-based forms) only a few helpdesk systems can parallel. osTicket allows users to take care of their customers’ needs a lot better with its responsive features and options. Easy to set up and use, perhaps the best thing about osTicket is that users do not have to spend a cent to enjoy this system. It’s free.
#7 Jitbit Helpdesk
Looking for something functional without the fuss? Then Jitbit Helpdesk should get you covered because it has everything you would need from a helpdesk system – 2-way email integration, asset tracking, knowledge base, file and attachments to name a few.
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